How to quantify achievements on your CV
"Improved customer satisfaction" is a claim. "Improved customer satisfaction from 72% to 89% in six months" is evidence. Numbers are what separate the two, and they cost you almost nothing to add.
What to measure
- Scale: team size, number of accounts, users, or products managed.
- Percentage: growth, reduction, conversion rate, error rate.
- Money: revenue generated, costs cut, budget managed.
- Time: how much faster a process became, or how quickly you delivered something.
- People: how many customers, colleagues, or stakeholders you affected.
When you don't have exact numbers
Estimate honestly and say so implicitly with an approximate figure: "roughly 30 clients per month" instead of a fake precise number. A believable estimate beats both a vague claim and a suspiciously exact one you can't back up.
Before / after
Before: "Helped improve team productivity."
After: "Restructured weekly planning, cutting average task turnaround from 5 days to 3 across a team of 8."
To see which of your bullets already carry a number and which still read as duties, run a free ATS check on your CV - it quotes the weak lines straight back at you.
Appliora's AI assistant can help turn vague bullet points into measurable ones; extended AI assistance is available in Pro.
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