CV example · HR and recruiting · Senior
HR Manager CV Example & Writing Guide
An HR manager's CV is read by people who read CVs professionally, which changes what works. They know which phrases are padding because they have advised candidates to delete them. They know that "implemented a new performance framework" usually means it was launched and then quietly abandoned. They will notice inconsistent date formats, because inconsistent date formats are a thing they mention in feedback. So this page assumes a peer reader and optimises for that: plain structure, no keyword stuffing, and adoption numbers rather than launch announcements. The example is written at senior level, in retail, after nine years.
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The full CV example
An invented manager at invented employers. Take the shape and put your own numbers through it.
Sanne de Vries
HR Manager - retail, 1,400 employees across 60 stores
Utrecht, Netherlands - two days in the support office
Professional summary
HR manager for a retail group of 1,400 people across 60 stores, leading a team of six. Brought voluntary attrition from 31% to 19% over two years and grievance turnaround from a median of 34 days to 11. Measure every people programme by completion rather than by launch, which is why three of them were stopped.
Experience
HR Manager - Kaaphuis Retail Groep
2021 - presentRetail group, 1,400 employees across 60 stores, HR team of 6, works council in place
- Brought voluntary attrition from 31% to 19% over two years; the change that moved it most was a written progression ladder for store staff, after exit interviews put no visible next step in 41 of 88 conversations.
- Took onboarding completion, meaning all nine first-week steps signed off, from 54% to 93% by giving store managers a one-page checklist and a Monday reminder in place of a 24-page handbook.
- Cut grievance turnaround from a median of 34 days to 11 by setting a five-day acknowledgement rule and taking investigations off any manager whose own team was involved.
- Handled 14 redundancy conversations during a store closure with the works council briefed at each stage; all 14 settled on the agreed terms and none escalated.
- Rebuilt the annual review into two 30-minute conversations a year with a written outcome; manager completion went from 62% to 97% in the first cycle.
- Implemented an HRIS covering 1,400 records in five months and cut the monthly payroll correction list from about 70 lines to 9.
HR Business Partner - Duinvelt Zorg
2017 - 2021Home care provider, 600 staff, 40 team managers, collective agreement in force
- Supported 40 managers through a collective agreement change and wrote the 12 answers that removed most of the repeat traffic to the HR inbox.
- Cut long-term absence over six weeks from 4.1% to 2.6% by getting occupational health involved in week two rather than week six.
- Replaced a 120-question engagement survey nobody read with 12 questions and three committed actions per site, and published what happened to each action.
- Ran the investigation into a bullying complaint that two previous managers had left open, and rewrote the escalation route so the same gap could not recur.
HR Officer - Duinvelt Zorg
2015 - 2017Generalist, recruitment and contracts
- Ran contracts, onboarding administration and 60 recruitment processes a year, which is where the onboarding checklist idea originally came from.
Education
MSc Human Resource Studies - Tilburg University
2013 - 2015Thesis on line manager capability and absence duration
BBA Human Resource Management - Hogeschool Utrecht
2010 - 2013Skills
Languages
Dutch (native), English (C1), German (B2)
Other
Mentors two HR officers outside the company through a professional network
Fictional example. Use your own name, city, email, phone and one profile link.
Why this CV works
Five things this example does that most HR CVs do not, starting with the one that matters because of who is reading:
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It is written for a reader who screens CVs for a living
There is no keyword block, no skill rating bar and no line saying the candidate is passionate about people. An HR reader has advised other candidates to remove all three. The safest thing an HR CV can do is follow the advice its own author gives out, which is why this one is structurally plain and spends its space on evidence instead.
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Attrition comes with the change that moved it
31% to 19%, and then the reason: a written progression ladder, prompted by exit interviews where 41 of 88 people named the lack of one. Attrition figures are easy to claim and hard to attribute, and an HR director will assume you benefited from a market shift unless you say which intervention you are taking credit for.
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Grievance turnaround is on the page at all
34 days to 11, with the two mechanisms that did it. Most HR CVs list the policies owned. A turnaround number says the process actually ran, and it is the kind of operational detail that separates a manager who handles cases from one who owns a document about cases.
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The redundancy bullet describes conduct, not only outcome
Fourteen conversations, works council briefed at each stage, all settled on agreed terms. How a redundancy round was run is the part a future employer is genuinely nervous about, and it is the part almost nobody writes down. Describing the process is how you make the outcome credible.
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Every programme is measured by adoption
Onboarding completion at 93%, review completion at 97%, payroll corrections down to 9 a month. HR is full of things that were launched. Completion rates are the difference between a programme that happened and a slide that existed, and a peer reader knows exactly which one an undated "implemented" is describing.
Professional summary examples
Entry level
At officer level, volume is the credible number: cases, contracts, processes. Naming what you want next is better than claiming a breadth you have not had yet.
Mid level
A business partner summary should name the population supported and one case-handling claim, because employee relations is what separates a partner from a coordinator.
Senior
Senior HR is judged on the population you cover, the numbers you moved and your willingness to stop things. The last clause does more work than a list of specialisms.
Experience bullet examples
Twelve bullets in weak and strong form. Every figure is invented for this example, and the equivalent numbers for you already exist in your HRIS. That is the point of the exercise: the reader you are writing for can tell the difference between a number you pulled and a number you drafted.
- Weak
- Responsible for the full employee lifecycle.
- Stronger
- Owned HR for 1,400 employees across 60 stores with a team of six, covering recruitment through exit.
- Why
- The weak version is the definition of the job. The population size and the team you lead are the information a director needs in the first line.
- Weak
- Reduced employee turnover.
- Stronger
- Brought voluntary attrition from 31% to 19% over two years, with a written progression ladder for store staff as the largest single contributor.
- Why
- Two numbers and a named cause. Without the cause, a reader assumes the labour market did it.
- Weak
- Improved the onboarding process.
- Stronger
- Took onboarding completion, all nine first-week steps signed off, from 54% to 93% by replacing a 24-page handbook with a one-page manager checklist.
- Why
- Define what completion means. An adoption number with no definition is the easiest claim on an HR CV to take apart in an interview.
- Weak
- Handled employee relations cases.
- Stronger
- Ran 31 formal cases in two years and cut grievance turnaround from a median of 34 days to 11 with a five-day acknowledgement rule.
- Why
- Case volume and turnaround together. Volume alone says you were busy; turnaround says the process worked.
- Weak
- Managed redundancy and restructuring processes.
- Stronger
- Handled 14 redundancy conversations during a store closure with the works council briefed at each stage; all settled on agreed terms and none escalated.
- Why
- Say how it was run, not only how it ended. The conduct is what a nervous future employer is reading for.
- Weak
- Implemented a new performance management system.
- Stronger
- Replaced the annual review with two 30-minute conversations a year and a written outcome; manager completion went from 62% to 97% in the first cycle.
- Why
- Implementation is the easy half. Completion in the first cycle is what proves managers actually did it.
- Weak
- Worked with an HRIS.
- Stronger
- Implemented an HRIS across 1,400 records in five months and cut the monthly payroll correction list from about 70 lines to 9.
- Why
- System experience becomes evidence when it has a data quality outcome attached to it.
- Weak
- Reduced absence levels.
- Stronger
- Cut long-term absence over six weeks from 4.1% to 2.6% by involving occupational health in week two rather than week six.
- Why
- The intervention is one sentence and it is the whole bullet. Absence numbers without a mechanism read as a good year.
- Weak
- Supported managers with HR advice.
- Stronger
- Coached 40 team managers through a collective agreement change and wrote the 12 answers that removed most of the repeat traffic to the HR inbox.
- Why
- Advice is unmeasurable. The reduction in repeat questions is the measurable shadow it casts.
- Weak
- Ran the annual engagement survey.
- Stronger
- Cut the engagement survey from 120 questions to 12, required three committed actions per site, and published what happened to every action.
- Why
- Publishing the follow-through is the part that changes whether anyone answers honestly next year.
- Weak
- Ensured compliance with employment legislation.
- Stronger
- Rewrote 14 contract templates and the escalation route after an investigation had sat open across two managers, and trained every store manager on the new route in one cycle.
- Why
- Compliance is invisible until something fails. Describe the failure you closed and how far the fix reached.
- Weak
- Developed and delivered training programmes.
- Stronger
- Ran a six-session first-line manager programme for 34 store managers; 29 completed all six and the participating stores had the lowest attrition in the group the following year.
- Why
- Completion and a downstream number. Delivered sessions is an input and everybody in HR knows it.
Skills that belong on this CV
Hard skills
- Employee relations: grievances, disciplinaries, investigations
- Attrition and retention analysis, including exit interview coding
- Performance management and calibration design
- Consultation with works councils or unions
- Absence management and occupational health case handling
- Reward and grading structures
- HR reporting: headcount, cost per hire, absence, turnover
- Restructuring and redundancy process management
Tools and technologies
- An HRIS such as AFAS, Workday or Personio
- An applicant tracking system
- Power BI or Tableau
- Excel including pivot reporting
- A learning management system
- Engagement survey tooling
Role-specific strengths
- Running an investigation that both parties accept was fair
- Coaching a manager into having the conversation themselves
- Designing a people programme thin enough that busy managers complete it
Soft skills worth proving
- Holding confidence under pressure from someone senior
- Delivering a decision that will not be popular without softening it into ambiguity
- Writing a policy that a store manager can act on without calling HR
Education and certifications
HR is one of the fields where a professional qualification still carries weight into mid-career, so keep the degree line short and give the qualification its own line if you hold one. Education goes below experience from your second HR role onwards. If you moved into HR from operations, retail or care delivery, say so in one clause: line experience is an advantage when you are advising line managers, and hiding it costs you the credibility it buys.
Certifications
- CIPD Level 5 or Level 7, or the national equivalent - Named in a large share of adverts in the UK and Ireland, and recognised beyond them. State the level, because Level 3 and Level 7 are very different claims.
- Mediation or workplace investigation training - Worth a line for any role with an employee relations load, because it maps directly to the hardest part of the job.
- Coaching qualification - Relevant when the role is business partnering rather than operational HR. One line, and only if you actually coach rather than advise.
In HR the certification is a genuine filter more often than in most fields, but it is also the thing your reader is least impressed by, because they hold one too. Put it where it can be found and spend the page on cases and numbers.
How an ATS reads this CV
Appliora's ATS Checker runs 14 checks on your uploaded file and shows the text its parser extracted. These four are the ones an HR CV is most often caught by, including one that is uncomfortable to run on your own file.
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Personal details
This check flags personal details that are not needed to assess an application: date of birth, marital status, nationality, a photograph. HR CVs carry them more often than most, partly because the writer has seen thousands of CVs that do. Whether to include them varies by market and is your decision, but an HR CV carrying fields that your own team strips out of other people's applications is an inconsistency a peer reader will spot.
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Bullet quality
The heaviest content check: how many bullets carry a figure and how many open with an action verb. HR CVs fail the figure half more than almost any other function, because the writer treats people data as confidential. Rates and medians are almost always safe where absolute headcounts and salaries are not.
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How it reads
The check looks at sentence length, repetition and passive constructions. It matters here because policy writing bleeds into CV writing: "It was ensured that all employees were made aware of" is a policy sentence, and on a CV it removes you from your own achievement.
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Concrete skills
The check wants recognisable skills rather than fragments. "ER", "TUPE", "L and D" and "OD" are everyday inside the function and opaque to a parser and to a hiring manager in another country. Write the phrase once in full, then abbreviate inside the bullets.
Templates that suit this role
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ATS Structured
Single column, standard headings, nothing decorative. The right answer for a function whose own readers treat design flourishes on a CV as a warning sign.
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Executive Premium
For an HR manager or head of HR whose page has to carry population size, team size and board-level work in the top third.
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Two Column Pro
Puts qualifications, systems and languages in a side column where an HR reader checks for them first, while case work keeps the full width.
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